When I say "fresh" I mean "I recently performed a bare-metal OS reload". This happens to desktops with only one NIC and Laptops with LAN/WIFI. Some hosts show their hostname with a "-1" on the end in the EEA6 about page and in the ELA site. 11:34:41 AM - During execution of on the computer (hostname), the following warning occurred: Communication with driver failed. 11:34:20 AM - During execution of on the computer (hostname), the following warning occurred: User rules file contains invalid data. I receive an email regularly from multiple hosts 8:44:06 AM - During execution of Kernel on the computer (hostname), the following warning occurred: Activation was not successful: Activation failed in association. I receive an email with the following error after an activation attempt ĮCPRequestMessageGetLinkedPools request failed, error=0x2051f001. SyncPools: Failed to retrieve the linked pools. Error: CEcpCommunicator: ECPRequestMessageGetLinkedPools request failed, error=0x2051f001. 13:08:23 Error: LicenseModule : LicenseModuleHelper: SyncPools: Failed to retrieve the linked pools. When I try to sync licenses in the era console I get the following error in the log. Tests using a fresh bare-metal OS rebuild and only the newest agent and endpoint AV as deployed from ERA still fail to activate. The server components were upgraded to current versions during ESET support session.
Client PCs were initially configured with agent 6.1.265 and ESET Endpoint Antivirus 6. The initial installation took place in January with binaries that were available in December (6.1.265). By Mid-may all of my EEA6 hosts lost activation status if they were activated by ERA. In Mid-april hosts began to lose activation status. Ĭlients in my environment were previously working as expected and activating/activated via ERA as expected. Symptom persists after upgrading server to latest version of all components and client to latest version of ERA 6.1.444 and EEA6.
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